No Candidates should Proceed to any CBT centre without Creating a Profile Says Jamb (See Step by Step Procedures)

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1. No candidate should proceed to any CBT centre without first creating a profile. Candidates are advised to create a profile by sending their name (Surname First-name and Middle-name) via SMS to 55019.

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2. After which a 10 digit profile code would be sent to their telephone number. This code will then be used to purchase the application document at the point of purchase (Banks, MMOs, MFBs, USSD Partners etc).

3. A form e-pin would then be sent to the candidate via SMS. The candidate is to present the e-pin at any JAMB accredited CBT centre for registration.

STEPS FOR 2019 REGISTRATION
A. PROFILE REGISTRATION

i. One Cell (mobile) number (SIM) can be used by one candidate only.
The Cell phone number used for the text message is automatically
tied to the Candidate’s name and will be used in all communications
related to his/her 2019 Application, Examination/Admission. NOTE
THE SIM-NUMBER USED. IT IS OF UTMOST IMPORTANCE FOR
SUBSEQUENT COMMUNICATION

ii. Candidate sends his/her name [Surname First-Name Middle-
Name (if any)] by text (SMS) to 55019. This should be maximum of
38 characters + 2 spaces between names = 40 characters in all to
55019 e.g Tinubu Adamu Odumegwu.
Surname and rst name are mandatory

iii. A Prole Code of 10 characters is received by the candidate on the
same telephone(SIM) number

iv. Candidate presents the prole code to the point of procurement of
form (Banks, MMOs, MFBs, Switches, USSD Partners). The form-
ePIN is then sent as text message to the candidate

v. Candidate presents the ePIN at any JAMB accredited CBT Centre for
registration

B. SELF HELP IN CASE OF MISTAKE/LOSS OF PROFILE CODE

i. To correct a mistake in candidate’s name, send the [CORRECT
Surname First-Name Middle-Name] to 55019 as a text message
from the same mobile number

ii. To retrieve a lost Prole Code, send [RESEND] to 55019 as text
message from the same mobile number

iii. Candidate can reset lost or forgotten Prole Password on their
registered cell phone by sending [password] space [email address]
to 55019 as a text message from the same mobile number

C. (FREE COMPLAINT) TICKETING
For ALL complaints on JAMB processes, candidates can create a
support ticket at (support.jamb.gov.ng) with his/her email
address registered on the Board’s site. The candidate then
provides his/her name, phone number and the nature of issue,
select a complaint area on a drop down and then summarize the
nature of complaint. He/she may also attach supporting
documents (if available) then send.

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